Privacy Policy
Last updated: 11 November 2026
1. Who we are
Wealthbrooks Ltd (“we”, “us”) runs pleasantplacesmedia.com and trades as Pleasant Places Media, which provides AI virtual staging and property media for letting agents, landlords and hosts. We decide how your personal data is used, which makes us the “controller” under UK data protection law.
- Company: Wealthbrooks Ltd, registered in England & Wales, company no. 15074987
- Registered office: Suite Ra01, 195-197 Wood Street, London, England, E17 3NU
- Email: hello@pleasantplacesmedia.com
- ICO registration: ZC276396
2. What we collect and why
| When | What we collect | Why | Lawful basis |
|---|---|---|---|
| You use our enquiry form, email us or ask for a free sample | Your name, email address, business name, room type, any photo link and message you send, and who referred you if you say | To reply to you and to make your free sample | Our legitimate interests in answering enquiries, or steps you ask us to take before a contract |
| You create a free account | Your name, email address, the type of person or business you are, a phone number if you add one, your password (WordPress stores it scrambled, we never see it), the photo you upload or link you give us, the room type, what you asked for, your notes, who referred you if you say, and the messages you and we send each other about an order | To create your free sample, deliver your result and answer you | Contract (steps you ask us to take, then the order itself) |
| You become a client | The property photos you send us, the staged versions we make, your listing details, plus invoices and payment records. When you pay, Stripe collects your name, email address, billing address, phone number and card details. We see the payment details, not your full card number | To deliver the service, and to keep the records the law requires | Contract, and legal obligation for tax and accounting records |
| You book an intro call | Your name, email address, your answers to the booking questions and the call time | To arrange and hold the call | Steps you ask us to take before a contract |
| You ask to hear from us | Your name and email address | To send the updates or offers you asked for | Your consent. Withdraw it any time with the unsubscribe link in every email |
| You visit the website | Technical data such as IP address, browser and pages visited, in server and security logs, and short-lived records that stop abuse, such as counting sign-up and sign-in attempts from one connection. A sign-in cookie if you have an account | To keep the site secure and working | Our legitimate interests in running a safe website |
| Cookies | See our Cookie Policy | Non-essential cookies are used only if you agree | Consent (essential cookies don’t need it) |
We don’t make decisions about you based solely on automated processing. People at Pleasant Places Media decide quotes, orders and refunds. AI is used to create images, not to decide anything about you.
Photos and AI tools. We use AI image tools to create the staged version of your photo. We only ask for photos of rooms, we only edit photos you have told us we can edit, and we use them only for your order. We don’t use your photos in our own marketing without separate written permission. Please don’t send photos that show people, pets, family photos, post or number plates; if one arrives we will ask for a different photo and won’t process it. We use settings that don’t let the provider train its models on your photos where that setting is available, and a person checks every staged image against your original before it reaches you.
3. Children
Our services are for people aged 18 and over. We don’t knowingly collect personal data from children. If you think we have, email us and we’ll delete it.
4. Who we share it with
We never sell your data. We share it only with the providers that help us run Pleasant Places Media, under terms that require them to protect it:
- Hostinger: website hosting and our hello@ mailbox (website server in the UK; backups in Germany)
- OpenAI (ChatGPT): creating the staged images
- Canva: checking staged images against your original and making comparison videos
- Calendly: booking for intro calls. The booking widget loads on some pages, so Calendly can see that your browser visited, even if you do not book
- Google (Google Fonts): the site’s fonts load from Google’s servers, so your IP address and browser details are sent to Google when a page loads
- Wordfence: website security, which checks sign-in attempts and blocks attacks, using IP addresses
- MailerLite: our email list, if you ask to hear from us
- Stripe: card and online payments, when you buy from us. Stripe also uses your details for fraud checks and its own legal duties, under its privacy policy
We may also share data with our accountant, professional advisers, HMRC or other authorities where the law requires it.
5. Transfers outside the UK
Some of our providers are outside the UK. MailerLite and Hostinger are in the European Union, which UK law recognises as giving adequate protection. OpenAI, Google, Canva, Calendly, Wordfence and Stripe are based in, or may process data in, the United States. For those transfers we rely on UK-approved safeguards, such as the UK Extension to the EU-US Data Privacy Framework where the provider takes part in it, or standard data protection contract clauses with the UK addendum.
6. How long we keep it
| Data | How long |
|---|---|
| Property photos you send us and the staged versions we make | 12 months after your last order, then deleted automatically, or sooner if you ask. We keep the invoice record, not the photos |
| Your account, orders and messages | Until you ask us to delete your account |
| Enquiries, free sample requests and call bookings | 12 months after we last spoke, unless you become a client |
| Email list | Until you unsubscribe. We then keep only your email address on a “do not email” list, so we don’t contact you again |
| Client records, invoices and payments | 6 years after the end of the tax year the work finished in, as company and tax law require |
| Server and security logs | As set by our host, usually a few weeks |
7. Your rights
You have the right to:
- ask for a copy of the data we hold about you;
- ask us to correct it, or to delete it;
- ask us to restrict how we use it, or object to how we use it (you can always object to marketing emails);
- ask us to send it to you or another organisation in a reusable format;
- withdraw your consent at any time, without affecting anything we did before.
In your account, under Account, you can ask for a copy of your data or ask us to delete your account and photos. We email you to confirm first. You can also email hello@pleasantplacesmedia.com. It’s free, and we’ll reply within one month. We may need to confirm your identity first.
8. Complaints
If you’re unhappy with how we’ve used your data, please tell us first at hello@pleasantplacesmedia.com and we’ll try to put it right. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
9. Keeping your data safe
The website uses HTTPS. Photos in your account are kept in a private area that can only be opened by you and by us. Accounts that hold your data are protected with strong passwords and, where available, two-step sign-in, and only the people who need your data can see it.
10. Changes to this policy
We’ll update this page if anything changes and show the date at the top. If a change affects how we use data you’ve already given us, we’ll tell you by email first.