Refund Policy

Last updated: 11 November 2026

We want you to be happy with what you buy. This policy explains your rights and how to ask for a refund. It doesn’t affect your legal rights.

Cancelling an order

• Your 14-day right to cancel (consumers). If you buy from us online or by email, you can cancel within 14 days of the day we confirm your order, for any reason.
• If you ask us to start within those 14 days and then cancel, we’ll refund you minus a fair amount for the work already done.
• Once the service is fully delivered within the 14 days, at your request, the right to cancel ends.
• Business clients. You can cancel before we start work for a full refund. Once work has started, we’ll refund you minus a fair amount for the work already done.

After delivery

If something isn’t right, tell us within 14 days of delivery. We’ll fix it first: every order includes one round of changes. If we still can’t put it right, we’ll offer a partial or full refund. If a staged image changes something real in your room, such as a window, floor, fixture or the room’s size, or it does not meet The Truth Check described on our About page, we’ll correct it or refund you in full.

Free samples

Your first sample (a staged room or an enhanced photo) is free and watermarked, so there’s nothing to refund. Unlocking the clean version is a normal paid order. If you are refunded in full, access to the full-size image in your account ends.

How to ask for a refund

Email hello@pleasantplacesmedia.com with your name, what you bought and when. We’ll reply within two working days. Refunds go back to the original payment method within 14 days of being agreed. You get back the amount you paid, in the currency you paid in. If you used a first-order discount code, that means the discounted amount.