Terms

Last updated: 11 November 2026

1. About these terms

These terms cover your use of pleasantplacesmedia.com and any service you buy from Wealthbrooks Ltd, which trades as Pleasant Places Media (“we”, “us”). Wealthbrooks Ltd is registered in England & Wales, company no. 15074987. Registered office: Suite Ra01, 195-197 Wood Street, London, England, E17 3NU. Email: hello@pleasantplacesmedia.com.

2. Using the website

Our content. Text, images, logos and designs on the site belong to Wealthbrooks Ltd or are used with permission. Sample photos are licensed and credited. You may share links and quote short extracts with credit. Please don’t copy or resell our content.
Fair use. Don’t misuse the site, for example by trying to break in, overload it or send spam to us.
Other websites. We’re not responsible for the content of websites we link to.

3. Buying a service

What we do. We create AI virtually staged versions of room photos, enhance the light and colour of photos, write platform listing rewrites, and make social content, floor plans and walkthroughs on request. Every staged image is labelled “AI virtually staged. Furniture shown is illustrative.” and delivered with your original photo.
Extras. Written and social extras (a platform listing rewrite, social content such as reels, captions and carousels, and 3D floor plans and walkthroughs) are written or made only from the facts, plans and photos you give us. Floor plans are illustrative, not to scale and not a survey. You confirm they are accurate before you publish, and you stay responsible for what you publish on your listing.
Quote and prices. The price shown on our website, or confirmed by us in writing, applies. Our prices are set in pounds sterling. If you pay from outside the UK, the secure checkout may show the price in your own currency, using the exchange rate and any conversion fee it displays before you pay. We’re not VAT-registered, so no VAT is added.
First-order discount codes. New customers can use code FIRST25 (25% off). A code works on your first paid order only, one code per order, and cannot be combined with another code or with the extra-listing prices for agents. It does not apply to quote-only items. We check codes against the name, email address, phone number and billing address on each order. If a code is used more than once by the same person or business, we may cancel the order and refund it, or ask you to pay the difference. We may withdraw or change a code at any time, but not for an order you have already paid for. If you are refunded, you get back the amount you paid.
Your account. You can create a free account to ask for a sample, upload photos, follow your order, message us and download your results. Keep your password private. The full-size image without a watermark is released after payment is confirmed. If you are refunded in full, access to the full-size image ends.
Contract. A contract starts when we confirm your order in writing, or when you pay, whichever is first.
Payment. You pay in full before we start, by the secure payment link on our website or the one we send you. Payments are taken by Stripe, so your card details go to Stripe and we never see or store them.
Delivery. A free watermarked sample (a staged room or an enhanced photo) within 24 hours of receiving your photo. Single services within 48 hours, and packages within 72 hours, of payment and receiving your photos. The 3D floor plan, AI walkthrough tour and Tour Pack are delivered within 72 hours of payment and receiving your plan and photos. Quote-only items, such as a 2D floor plan, are delivered by the date we agree in the quote. Delays on your side may move our timings.
Revisions. One round of changes is included.
Your photos. You confirm that you own the photos or have permission to share and edit them. Please don’t send photos showing people, pets or personal items. We never edit or publish photos belonging to a letting agent or client without their written permission.
What we don’t change. We add furniture and decor only. We don’t change walls, windows, floors, views, fixtures or room size, and we don’t hide damage or poor condition. You agree not to remove the “AI virtually staged” label or present a staged image as a photo of the real, furnished room, and to follow the image rules of any listing platform you use.
No guaranteed outcomes. We can’t guarantee results that depend on other people, such as viewings, lets, bookings or rent.
Ownership. Once you’ve paid in full, the finished images are yours to use. We keep the right to our own tools and know-how.
Referrals. If someone you introduce places their first paid order and names you as the referrer when they enquire, we will stage one room for you free (worth £15). One reward per new paying client. It cannot be claimed on your own orders, has no cash value, and we may decline a reward if we believe the referral is not genuine.
Showing our work. We’ll only show your photos or name as an example if you agree in writing.
Confidentiality. We keep your information private and use it only to deliver the service. See our Privacy Policy.

4. Our service standard

We work to a standard we call PLEASANT: Permission-first, Labelled, Efficient, Accurate, Stylish, Approved, Natural and Transparent. It is explained on our About page. Before any image is delivered, we check it against your original using our checklist, The Truth Check. If an image fails the check, we correct it or we do not send it. This standard describes how we work. It does not limit your legal rights, and our timings run from payment and receiving your photos.

5. Cancellations and refunds

See our Refund Policy. It doesn’t affect your legal rights.

6. Our responsibility to you

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn’t allow us to limit.
If you’re a consumer, we’re responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We aren’t responsible for business losses.
If you’re a business, our total liability for any claim is limited to the price you paid for the service, and we aren’t liable for loss of profit, revenue or data.

7. Complaints

Email hello@pleasantplacesmedia.com. We’ll acknowledge your message within two working days and aim to resolve it within 14 days.

8. The law that applies

These terms are governed by the law of England and Wales. If you’re a consumer living in Scotland or Northern Ireland, you can also bring a claim in your local courts.

9. Changes

We may update these terms. The version on this page when you buy applies to that purchase.